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Non-Emergency 311 Call Center

The City of Montgomery has created a Non-Emergency 311 Call Center to assist you with local government service requests and general information. If you prefer to call us, our Center is open weekdays 7:00 am - 5:00 pm at 311 or 334-240-INFO(4636). We look forward to hearing from you.

Please note that if you cannot find the service request or information you’re looking for, go to the “Create Service Request” section and choose “Ask a Question”. Please be sure to leave a daytime phone number or email address so we can get back to you the next business day. Thanks.


Create a Service Request

Use the above button to create a request for a service such as a pothole repair, missed garbage, streetlight out, or abandoned vehicle.

View Knowledge Base Information or
log in to check service request status

Use the above button to access general information such as where to pay a traffic ticket, the process of obtaining a Building Permit  , or admission, hours and location of the Montgomery Zoo.


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